Datadog Incident to Jira Ticket
Automatically create a Jira ticket and notify Slack whenever Datadog Incident Management fires.
Overview
Connects Datadog Incident Management to your engineering workflow. When Datadog declares an incident, this playbook creates a correctly-assigned Jira ticket, updates the Datadog incident timeline with the ticket link, and notifies the engineering channel in Slack.
Who this is for: SRE and platform engineering teams using Datadog + Jira together
Why automate this
Engineering and SRE teams need Jira for planning and retrospectives, but Datadog for real-time detection. Without automation, someone ends up copy-pasting between the two, usually late at night during an incident. This playbook removes the friction entirely.
How it works
- 01
Datadog incident webhook fires with the incident payload
- 02
Create a Jira ticket in the right project with severity and assignee
- 03
Call the Datadog API to append the Jira link to the incident timeline
- 04
Post a Slack message to the engineering channel with both links
Impact
Zero manual toil during incident declarations
Jira and Datadog stay in sync automatically
Clean retrospective data with linked tickets
Faster handoff from on-call to the responsible team
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Bring this playbook into your SOC
See Deployer Workflows in action with a live walkthrough of this playbook. We'll show you how to connect your SIEM, EDR, and ticketing tools in under 15 minutes.